![]() ![]() Virgin Media reported 16 complaints per 100,000 customers in Q2 2022. However, neither provider is yet managing to consistently stay beneath the industry average level of complaints. Improvementsīoth Plusnet and Virgin Media have been showing improvements in their customer service and complaint levels, and this has continued into Q2 2022. Read more about Sky vs EE in our head-to-head.īT and NOW Broadband are also continuing to perform well, reporting below the industry average of complaints for broadband, although BT has received higher complaints for their mobile and pay TV services. Sky also usually have the lowest complaint figures for pay TV as well. ![]() It's a trend both providers carry over into their other service markets, consistently receiving the lowest complaint figures for landline and mobile services. ![]() ![]() In Q1 2022 for example, Sky received 4 complaints per 100,000 customers, while EE had 3 complaints. Sky and EE have been receiving some of the lowest complaint figures in Ofcom's reports for several years now, occasionally switching places as to who has the fewest complaints. Both providers beat the industry average of 11 by some margin. Sky received just 3 complaints per 100,000 subscribers in the second quarter of 2022, with EE picking up 6 complaints. Source: Ofcom Sky received the least complaints ![]()
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